Virtual Frequently Asked Questions

Technical setup

Which software does ILX use to run its virtual classroom?

ILX uses Zoom to deliver our virtual classrooms. You will be provided with a link to the event two weeks prior to course commencement within your joining instructions. When you click on the link, Zoom will load on your browser.

Can I run a system check in advance of my course?

Yes, you can check and test your computer can support the audio and video requirements within Zoom and that you have a working microphone and camera. You can test your system by joining a test meeting at https://link.edgepilot.com/s/18257746/RPccvmfhg0K6QN1riYZ4LA?u=http://zoom.us/test

Note: This pre-virtual classroom test session is required to ensure that you do not encounter any technical issues when you connect to our training.

What are the technical requirements for ILX virtual training?

Desktop app
Operating system	macOS X with macOS 10.9 or later Windows 10* Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported. Windows 8 or 8.1 Windows 7
Web browser	Windows: Internet Explorer 11+, Edge 12+, Firefox 27+, Chrome 30+ macOS: Safari 7+, Firefox 27+, Chrome 30+ Linux: Firefox 27+, Chrome 30+
Internet connection	1 Mbps or better (broadband recommended)
Hardware	Recommend 4GB or more of RAM Microphone and speakers (USB headset recommended**) Webcam (to use HDFaces)

Do I need to use a headset?

We strongly recommend that all delegates use a headset as this will enhance the learner experience. It also removes the possibility of audio feedback.

On the day

How long before the event should I log in?

We recommend that you log in at least 15 minutes prior to your daily start time.

Technical support contact

Email contactus@ilxgroup.com who will answer any questions and provide technical support for the duration of your learning.

Australia/New Zealand

What time will my course start?

We have joined these two geographic regions for virtual delivery, covering three different time zones, and therefore delegates may find that their training isn’t at the standard start and finish times.