Being on the receiving end of poor customer service is an experience very few of us forget, but implementing a streamlined customer service policy is not as straight forward as we may think. Below, we list the key contributing factors towards ‘worst practice’ customer relations and how to avoid them.

The world we live in today does not reflect kindly on automated responses. The hyper-immediacy with which we can register complaints and display them in public forums, there is no longer any room for complacency when it comes to our customer base.

It doesn’t matter what line of business you’re in, interaction with customers in one form or another is guaranteed. Ensuring that the highest possible standards in customer services are not only reached but maintained is something that all companies worth their salt aspire to, but too few actually achieve.

Customer service should be the easiest thing to master from a business point of view, but it is often the aspect that gets paid the least attention. If it’s done well, then the reputation of your company will increase dramatically.

Gradually, more and more businesses are finding e-learning solutions to be a successful and cost-effective way of solving their training needs. That being said, a large number of them are running into problems when it comes to developing and implementing their e-learning projects.

Investment in any project, whether it be capital, time or resources, will be sanctioned based on the likelihood of successful delivery and whether achieving the project objectives will result in a return on investment (ROI).

Digital security is arguably the most pressing issue facing the business world of today. It seems stories of security breaches are never far away from the mainstream media, and the need for sufficient security protection is now greater than ever.

Whatever kind of project you’re managing, you will have a defined set of objectives. Whether you meet these or not will ultimately determine whether your project has been a success or a failure.

As a project manager in charge of designing an e-learning course, there is only so far any amount of training or experience can go before the raw content is required to be implemented. For the course to be successful, the close collaboration and communication with subject experts is absolutely paramount.

E-learning is becoming the go-to platform when it comes to educating and training workforces and project professionals. The changing demands of the workplace and modern day project management have made it necessary. But how effective are the e-learning programmes that are being deployed?